Custom Product Inquiry
Can't find what you're looking for? We'll source it for you.
How It Works
Submit Your Request
Tell us about the Japanese product you're looking for. Include as much detail as possible—product name, photos, links, or descriptions.
We Source It
Our team in Japan will locate the product, verify authenticity, and provide you with pricing, availability, and shipping estimates.
Receive Your Item
Once you approve, we'll handle the purchase and ship it directly to you with full tracking and insurance.
What We Can Source
Traditional Crafts
Ceramics, textiles, woodwork, and metalwork from specific regions or artisans
Limited Editions
Seasonal items, collaboration pieces, or regional exclusives
Specialty Items
Tea ceremony tools, calligraphy supplies, or traditional instruments
Custom Quantities
Bulk orders for events, corporate gifts, or special occasions
Please note: We cannot source counterfeit items, restricted goods, or products that violate international shipping regulations.
Submit Your Inquiry
Fill out the form below and we'll get back to you within 1-2 business days
Frequently Asked Questions
How much does this service cost?
There's no fee for the inquiry itself. We'll provide a detailed quote including the product cost, sourcing fee (typically 10-15%), and international shipping. You only pay if you decide to proceed.
How long does it take?
We typically respond within 1-2 business days with initial findings. Sourcing can take 1-4 weeks depending on product availability and location. Urgent requests may be accommodated for an additional fee.
What if you can't find the product?
If we're unable to locate the exact item, we'll suggest similar alternatives or connect you with artisans who can create custom pieces. There's no charge if we can't fulfill your request.
Can I cancel after submitting?
Yes, you can cancel at any time before making payment. Once we've sourced the product and you've approved the quote, we'll proceed with purchase and shipping.